Services · HYPERVISUAL Switzerland
Digital Signage support, for the screens we installed.
A fault, a warranty claim, a return: one team answers, the one that supplied and installed your screens. Across Switzerland and Europe.
Pick your route.
Each route says what to send and what happens next.
- 01Report a problemA dark panel, a black screen, no picture.
- 02A warranty claimIn writing, with proof of purchase.
- 03A returnReported within 30 days of delivery.
Anything else about your screens?Write to us
Report a problem.
Call or write to us. Three things help:
- 01What you seeA dark panel, a black screen, no picture on one display.
- 02WhereThe site and the screen.
- 03Since whenThe day and the hour you noticed it.
By phone+41 26 561 40 44By email[email protected]
When a fault needs hands, the team that installed your screens comes out. On an LED screen, the faulty panel is replaced on its own. Maintenance
A warranty claim.
Under article 9 of our terms of sale. Send it in writing, with:
Warranty claim
- Your proof of purchase
- A detailed description of the fault
| Hardware | 24 months | Manufacturing defects |
|---|---|---|
| Software | 12 months | Performance as documented |
| Services | 90 days | Workmanship quality |
Hardware exclusions: misuse, normal wear, environmental factors, consumables.
A return, under our terms.
Report it within 30 days of delivery.
Can come back
- Unused
- In its original packaging
- With all its accessories
- With the proof of purchase
Cannot come back
- Custom-made or personalised products
- Activated software licences
- Installed equipment
- Items used for events or demonstrations
- Consumables
How it works
- 01Write to us[email protected]
- 02Receive a numberYour Return Authorization Number (RAN)
- 03Ship it securelyWith the RAN visible on the parcel
Not one of ours?
We maintain the screens we supplied and installed, not installations fitted by others. For a new project, we start with the survey.
InstallationYour questions.
Answered straight.
Anything else: write to us, one team answers.
Can you help with a screen installed by someone else?
We maintain the screens we supplied and installed, with the team that installed them. We do not maintain installations fitted by others.
How do we report a problem?
By phone or by email: tell us what you see, where and since when. When a fault needs hands, the team that installed your screens comes out.
How do we make a warranty claim?
In writing, with the proof of purchase and a detailed description of the fault, as article 9 of our terms of sale states. The hardware is warranted for 24 months against manufacturing defects, the software for 12 months to perform as documented, and our services for 90 days.
Can we return an item?
Report it within 30 days of delivery: the item comes back unused, in its original packaging, with all its accessories and the proof of purchase. Custom-made products, activated software licences, installed equipment, items used for events or demonstrations and consumables cannot be returned.
Let’s talk about your screens
Anything else about the screens we installed for you: write to us, one team answers.
- The site. Where the screens are.
- The screen. Which one, and what it shows.
- Your question, in a few words.
